Phone & remote support
Quick answers when you’re stuck.
Best forEvery business that can’t afford its systems to stop
Starting fromQuote on request
Always includedSetup, training & local support from a 5★ certified team
Best for
Made for businesses like yours.
Every business that can’t afford its systems to stop.
Businesses on TallyPrimeCustom ERP usersCloud-hosted setupsMulti-branch companies
The challenge Here's how Support & AMC changes that ↓
Sound familiar?
1Something breaks at month-end and help takes days
2Backups and updates only happen when someone remembers
3Every issue means explaining your setup from scratch
What you get
Everything in Support & AMC, set up for you.
Priority response
Under 2-hour response on the Priority plan.
On-site visits
Help at your office across Pune.
Backups & health checks
Scheduled care so issues don’t happen.
Plans & pricing
Pick what fits — we’ll set it up.
Basic Support
Everyday helpQuote on request Annual plan · business hours
- Phone & remote support
- Version updates installed
- Routine health checks
Priority Enterprise AMC
For businesses that can’t slow downQuote on request Annual plan
- Under 2-hour priority response
- Dedicated account consultant
- On-site visits & scheduled backups
Annual plans, priced on the users and systems covered.
Need a custom quote? Send an enquiry →How we deliver
One dependable way, whatever you choose.
01ConsultWe study how you work and recommend the fastest route — no bias toward any product.
02Build & customiseWe configure, customise or build the system around your workflows.
03Implement & trainData moved, teams trained, go-live handled — on time and on budget.
04Support & growRoutine support and AMC keep you running at full speed, year after year.
FAQs
Questions we hear about Support & AMC.
Still unsure? A 15-minute call usually settles it.
What does a Tally AMC include?
A Tally AMC (annual maintenance contract) from Dexterity covers phone, remote and on-site support, backups and regular health checks. Priority plans respond in under 2 hours. Plans are quoted to your users and locations.
What does "under 2-hour response" mean?
On the Priority plan, a consultant responds to your issue within two business hours.
Do you support systems you didn’t install?
Yes. We start with a health check of your current setup.
Are visits outside Pune possible?
Most issues are solved remotely. Outside-Pune visits can be arranged — ask us.